Category: Product Management
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“Resonance Sensitivity”: The Rare and Differentiating Skillset That Makes Design a Deep Competitive Moat
by Jonathan A. Handler, MD, FACEP, FAMIA Design Can Be a Deep Competitive Moat People often claim physical design and user experience (together, for short, “design”) are easily copied by big companies and therefore not a competitive moat. Yet, that rarely seems to happen. Most products seem pretty “meh”. If great design is easily copied,…
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Some of My Healthcare AI Thoughts as of 5/2026
by Jonathan A. Handler, MD, FACEP, FAMIA Here are some summaries of my thoughts on various topics related to healthcare AI as of 5/2026, mostly from a talk I recently gave at the Illinois Society of Health and Risk Management. These may include a mix of my opinions and facts. My thoughts and this content…
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The WXP: My “Secret Weapon” Metric in Process Performance Analysis
by Jonathan A. Handler, MD, FACEP, FAMIA Introduction Throughout my professional life, I have performed analyses to assess performance related to some process or function. Whether it’s the performance of people processes, machine processes, or something else, I have found a simple metric (or set of similar metrics) that seems very often to tell me…
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Explicit and Implicit Work Estimate Padding: The Hidden Saboteur of Scrum
by Jonathan A. Handler, MD, FACEP, FAMIA I have some opinions about time estimates when doing agile software development using the Scrum methodology. I share them here in case helpful, even though I suspect many will disagree. Explicit But Hidden Padding Over the years, I have in the past heard, read of, and seen that…
Zero Effectors 